This Privacy Policy explains how Petal Palette processes personal data for its florist workshop services, including wedding bouquets, event decoration, consultations, quotes, delivery, and related website use.
Subject to applicable law, you may request access to your personal data, ask for correction of inaccurate information, object to certain processing, or request deletion where we are not required to keep the data. Some requests may be limited where we must retain records for legal, contractual, or operational reasons.
To make a privacy request, provide enough information for us to identify the relevant record and understand the request. We may ask for additional details before acting on the request, and we will respond within a reasonable period allowed by law.
We retain personal data for the period needed to manage inquiries, quotations, bookings, event delivery, accounting, dispute handling, and legal obligations. When data is no longer required, we delete it or de-identify it in line with our retention practices and applicable law.
If we make material changes to this policy, we will update the notice on the site and may provide additional notice where appropriate. The revised version applies from the date it is posted unless a different effective date is stated.
We may collect contact details, event and order information, consultation details, payment-related records, delivery instructions, and website usage data. Where relevant, we also process information you provide about preferred colours, floral style, event dates, venue details, and service requirements for wedding bouquets and event decoration.
We receive personal data when you submit an inquiry, request a consultation, ask for a quote, confirm a booking, or communicate with us by phone or through the contact form. We also collect limited technical information from your device and browser when you visit the site, and we may record details needed to manage delivery, setup, and payment arrangements.
We may use session cookies to support navigation and form use, preference cookies to remember basic settings, and analytics cookies to understand site performance and visitor activity. Cookies are not used to collect more information than is reasonably needed for these purposes.
You may control cookies through your browser settings and, where available, through on-site preference tools. Disabling certain cookies may affect basic site functions, form handling, or the accuracy of usage measurements.
We use personal data to respond to inquiries, arrange consultations, prepare quotes, confirm deposits and dates, plan floral designs, coordinate delivery and setup, manage payments, maintain business records, improve site performance, and meet legal or accounting obligations. We may also use information to follow up on service details and to communicate about the status of an order or event.
We may share personal data with trusted service providers that help us operate the site, manage communications, process payments, support delivery or setup, and maintain records. These parties may process data only for the services they provide to us and are expected to handle it appropriately.
We may disclose personal data where required to comply with law, lawful requests, court orders, or regulatory obligations. We may also share information where necessary to establish, exercise, or defend legal claims, or to protect the rights, property, or safety of our business, customers, or others.
